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About Us

Growing with the Times

Following a career in sales and marketing with Marriott International, our President, Jana Love, founded ProShop Evaluation Services, Inc., in 1989. That company is what grew into the ProSolutions we have today. While the name and logo have changed with the times, we’ve never lost site of our focus: using our expertise to help companies be the best they can be with exceptional customer service and sales processes, all supported by smart pricing.

Our Lean and Mean Setup for Success

One feature of ProSolutions that we think sets us apart is the way the company is organized. ProSolutions is headed by a small core of executives, two-thirds of whom have been with the company for more than 10 years. So when you work with us, you won’t get a revolving door of contacts where you’re always just learning someone’s name before they are replaced with someone else. Instead, it’s more like walking into the bar in Cheers – a place where everybody knows your name, and you know theirs.

In addition to our executive team, we have an extensive group of subcontractors (currently nearly 50 and counting) spread across the country. This arrangement gives us greater time zone coverage for placing mystery shop calls at whatever time of the day or night you need us, and it makes us better positioned closer to our client bases to complete in-person audits and training.

And if we don’t have someone close to your location right now, don’t worry! We’re not only growing all the time, but we have vendor partners in other spots (including internationally), who are ready to lend a hand whenever needed.

Communication at the Core!

While many things go into making all of the programs we do for our clients a success, we believe they all come down to one thing – communication. Not too much, not too little, you should always feel up-to-date on your program. And whenever you need anything, we will always jump to respond. “Time is money” may be a cliché, but that’s because it’s true.

Who do we support?

At ProSolutions, we know that it is better to give than to receive. In keeping with those principles, we strongly support charitable organizations, as well as play an active role in our local communities events, projects, and fundraising initiatives. We feel charities like the American Red Cross, Children's Miracle Nework, and Team Ten 4 Kids do important work in helping those in need, and they deserve our support.

If you would like to help, you can easily donate at the links provided below. But we also encourage you to consider learning more about their causes and how you can also help in other ways. Let’s make this world a better place, together.


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