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From The Blog

Say This, Not That: Lost in Translation

Posted on November 13, 2018

What we say and what our customers hear can have two totally different meanings. Be aware that many phrases that are used daily might need to be considered as to whether or not what's being said is leaving the best impression. Here is an example—the customer is paying for their purchase and says to the person handling the check out, "thank you."  Sadly, 9 times out of 10 the person checking them out will say, "you're welcome" and leave it at that. Isn't this backwards? The customer is thanking the seller?! This is such a pivotal moment in leaving the best, last impression. Although, "you're welcome", is a nice phrase, if the customer does not receive a sincere, "thank you", the "you're welcome" feels like and sounds like, "NEXT." 

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Introducing: ProSolutions!

We help your teams identify their weaknesses and improve on their strengths in an effort to deliver positive and consistent customer experiences which imminently results in an increased bottom line!

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Introducing: ProSolutions!

We help your teams identify their weaknesses and improve on their strengths in an effort to deliver positive and consistent customer experiences which imminently results in an increased bottom line!

Read More