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Blog: Say This, Not That ~ It's Your Job

ProTip1/10/17 – When you go to the grocery store, you are not just doing business with the produce department, but the entire store.  As a consumer, if I want to know where capers are in the store, I am going to look for the first employee I see and ask for the location of the capers. My expectation is that they will tell me, not only the number of the aisle, but also the location in the aisle. Even better than that, walking me to the capers is the best customer experience they can provide!

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