Mystery shopping provides a true test of service and sales from your customer’s perspective.Learn More
Position your business’ pricing strategically to gain sales volume and beat out your competition.Learn More
Delivering analysis, insight, and training to transform customer service and sales experiences.Learn More
First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have heard before that a first impression is made within 5 seconds, but I believe it’s faster. Why? Personal experience– I get a feeling about something or a situation within 2 seconds (don’t you?). The science- 20 million billion bits of information move around our brains every second, and it calculates sounds, sights, smells, taste, touch, and thoughts in every moment at the same time (from The Phenomenal Experience). This means we need to up our game and make sure that we control the impressions that we are making.
We help your teams identify their weaknesses, and improve on their strengths, in an effort to deliver positive and consistent customer experiences which imminently results in an increased bottom line!Read More