Mystery shopping provides a true test of service and sales from your customer’s perspective.Learn More
Position your business’ pricing strategically to gain sales volume and beat out your competition.Learn More
Delivering analysis, insight, and training to transform customer service and sales experiences.Learn More
Sitting idle is so boring. Our hope is that you (or your hotel/location) has invested in a Quality Assurance program of some type (preferably with us) so that performance is constantly checked and can be improved. It's so important to mystery shop and evaluate all customer touch points, whether it be through Operator, Concierge, Reservations, Sales & Catering or any other of these types of customer-facing evaluations. Why? Because without checks and balances in place, you are sitting idle, performance is lackluster, and you are losing unrealized revenue.
So what exactly should you be doing with these evaluations once you receive them? Don't be embarrassed if you know you can, and should, be doing more with them. With these steps, we can help you kick into a higher gear so that the investment in these valuable resources will result in better performance, which translates to more $$$. It's a no-brainer.
We help your teams identify their weaknesses, and improve on their strengths, in an effort to deliver positive and consistent customer experiences which imminently results in an increased bottom line!Read More