Mystery shopping provides a true test of service and sales from your customer’s perspective.Learn More
Position your business’ pricing strategically to gain sales volume and beat out your competition.Learn More
Delivering analysis, insight, and training to transform customer service and sales experiences.Learn More
When you think of training, do you only think of it with a capital "T"? You are not alone, many of our customers come to us with the same thoughts, thinking that the only effective training is the formal, longer training class. We like to educate our customers that training can be so effective in small quick hits. For example, we find that our mystery shop's evaluations are perfect to use for swift training, not only for the manager/agent that was mystery shopped, but your entire team can learn from this exercise. For example, managers can take one or two points from a shop evaluation and use those topics to train the team. Managers can generically talk about the points that were made during the shop call and use our suggestions to train the team on how best to handle those points on future customer calls or situations.
We help your teams identify their weaknesses and improve on their strengths in an effort to deliver positive and consistent customer experiences which imminently results in an increased bottom line!Read More