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Training and Certification
A ProSolutions associate will conduct in-person training with your team. The number of classes, the length, and the content are all completely customized for your case. Frequently requested topics include, handling upset customers, effective email usage, and building more loyal customers. ProSolutions in-person training is done in a positive and enthusiastic manner that allows your team opportunities to ask questions, to learn together, and to build team rapport.
Training and Certification
Tele-training is conducted over the phone between a ProSolutions associate and one or more members of your team. Whether you want to focus on new training topics, as additional feedback following quality assurance evaluations, or as corrective training for individuals performing below your benchmarks, Tele-training allows your team to ask questions freely and receive immediate, detailed answers.
Training and Certification
Online webinars are a cost-effective means to training a large group of people. ProSolutions will host an online training class to teach your employees a highly-effective lesson on hospitality and customer service, customized to your specific situation. This webinar is especially beneficial for teams in multiple locations, as they can participate wherever they have access to a computer with audio and microphone.
Training and Certification
Trending - ProSolutions will create a fully-customized training program for your team to utilize at your discretion. Programs can include a variety of materials, including written modules, quizzes/tests, presentations, roundtables, and more. Your interests, your team needs, and their scheduling flexibility will be used to determine the types of techniques utilized. Metrics such as quizzes or tests, or quality assurance evaluations can be used to determine successful completion of the program.
Training and Certification
By consistently enforcing policies and procedures stipulated in the employee handbook, your company should be well-versed in your best practices and procedures. ProSolutions will work with your team to learn their needs, then create an employee manual that will outline your best practice procedures. Examples include hotel guest check-in, waitstaff restaurant service flow, standards for conducting employee reviews, and timeshare sales process.
Training and Certification
ProSolutions will gather, condense, clarify, and organize all of the information found in your company’s current training tools and documents in order to make it easy for your team to access and comprehend. Faster on-boarding means less time spent training and more time spent operating efficiently. We can also produce standardized templates regularly used to enhance common business procedures, such as client lead sheets, first-touch email templates, and more.
Training and Certification
ProSolutions produces turn-key hospitality-focused training tips and exercises that will arrive in your team's inboxes each week. Topics from a variety of subjects, including customer service philosophies, email tips and etiquette, sales efficiency, refreshing prior training, and much more. Tip-of-the-Week emails allow you to keep your team up-to-date with a minimal investment of your time and energy.
“ProSolutions has provided us the tools to improve the performance of all the call center agents. We are very happy with the service.”