Assessment

Assessment

Critical Assessments

  1. Series of mystery shops
  2. Evaluations of service and performance standards, selling process, tools and technology
  3. Assessment of accountability systems
  4. Review of internal marketing tools and strategies, reinforcement and recognition programs
  5. Assessment of leadership culture, expected behaviors, and developmental strategies

Transforming ManagementBefore beginning your training program, ProSolutions will communicate with your company by phone, email, or in person to learn as much as possible about your philosophies, your work force, your customer base, and your goals.  Our focus is to find out where you have been, where you would like to go, and how we can help you get there.


Depending on the type of program you are looking to invest in, we will utilize one or more of our critical assessments to pinpoint strategic areas for improvement through training.  Commonly requested assessments are listed to the right.  Your team will be evaluated using your selected assessment program, either with their prior knowledge or as mystery evaluations, based on your preferences.  Once your assessment is complete, you will receive an Executive Summary that will lay out the results and provide a proposal detailing easy-to-implement steps to take your team to the next level.  During every phase of this process, we will be in contact with you (or your managers) to give updates, discuss results, and address needs as they reveal themselves.