ProThoughts Blog
ProTip of the Week 2/22/12
What should I say when the customer calls and he's mad as hell? The customer is looking for two things. They want to know that you care about them personally, and they want to know what you are going to do about it now... Read More →
Categories: ProTips Customer Service
ProTip of the Week 2/15/12
The Web used to be isolated and anonymous. Now it is social and personalized. Facebook and other social networking sites seem to have figured out the Holy Grail every business has been seeking to replicate online with their customers - trust and engagement... Read More →
ProTip of the Week 2/8/12
What is the difference between a stall and an objection?... Read More →
ProTip of the Week 2/1/12
When you look for the positive qualities of your challenging customer, you increase your ability to connect with that customer and enjoy your time together... Read More →
Categories: ProTips Customer Service
ProTip of the Week 1/25/12
Take off your customer service provider hat for a moment and put on your customer hat. Think about your own interactions as a customer... Read More →
Categories: ProTips Customer Service Sales
ProTip of the Week 1/18/12
Customer expectations of service organizations are loud and clear: look good, be responsive, be reassuring through courtesy and competence, be empathetic, but, most of all, be reliable. Do what you said you would do. Keep the service promise... Read More →
Categories: ProTips Customer Service