One of the secrets to the ProSolutions success story is the dedicated team behind our 50+ years of customer service expertise. Our company is comprised of highly trained project managers and professionals in the areas of measurement and accountability, curriculum design, organizational development, facilitation, communications, marketing, training and more.
In 1989, Jana founded ProShop Evaluation Services, Inc., after a successful career with Marriott International in sales and marketing. Like ProSolutions, ProShop offered mystery shopping, evaluation, and training services to top international hospitality companies.
In 1997, Jana formed Shop2000 with two other principals. Shop2000 was developed exclusively for Marriott Group Sales and Catering, and they designed the unique training program, "Walking in the Shoes of the Customer," for Marriott.
In 2002, Jana expanded the company's business resources and services and created ProSolutions, LLC, offering evaluations, performance improvement, training, and development to such clients as The Ritz-Carlton Hotel Company, The Ritz-Carlton Destination Club, Marriott Vacation Club International, Wyndham Worldwide, and Columbia Sussex Corporation. Jana lives in Orlando, Florida with her husband, Bill, and two daughters, Kelsey and Madison.
Katie Scheer was named Vice President in November of 2006 after two successful years as the Director of Operations for ProSolutions. She leads the company operations, sales and marketing, network and revenue management, new customer initiatives, and corporate strategy.
Katie has been on the ProSolutions team since May, 2002. She started with the organization as an Operations & Project Manager, and then became the Strategic Operations Manager. While in these positions, she successfully assisted in the crafting, implementation, and execution of innovative company branding, service diversification, and strategy-supportive policies and procedures.
Katie previously served as Marketing and Strategy Manager for BUD Publishers. Prior to holding this position, Katie attended University of West Florida where she earned a Bachelor of Science degree in Business Management. Katie currently resides in Orlando, Florida, with her husband, Chris, and two children, Cade and Courtney.
Michelle Nitchie became head of Design and Development in the summer of 2009 after her previous work as a Project Manager and a Project and Administrative Assistant. She is primarily responsible for development and implementation of client training programs. In addition, she assists with company operations by designing new processes, procedures, and internal and external templates.
Michelle has been with ProSolutions since October of 2005. She previously worked as a Research Technician at Fermi National Accelerator Laboratory in conjunction with Northwestern and Brown Universities. She attended Northwestern University and graduated with a Bachelor of Arts degree in Computational Physics. She also attended National-Louis University and graduated with a Master of Arts in Teaching. She continues to teach young minds by tutoring math, science, reading, and test preparation. Michelle currently resides in Ann Arbor, Michigan, with her husband, Mike.
Betsy Dahlke was promoted to Senior Project Manager in August 2003. She is ultimately responsible for the successful development and operational management of all client projects. She also manages scope, schedule, budget, and resources for all frontline sales accounts.
Betsy has been with ProSolutions since January, 1992. She joined the company as a Reservations Consultant and became a Project Manager in 1993. Over the years, Betsy has also used her diverse experience and skill sets by initiating performance-driven training courses for customers.
Betsy previously worked for Marriott International as a Front Office and Reservations Manager. Betsy attended Cornell University and graduated with a Bachelor of Science degree in Hotel Administration. She currently resides in Point Clear, Alabama, with her husband, Jay, and two sons, Greg and Scott.
Dana Mudd became the Senior Project Manager for ProSolutions in 2011. Her primary responsibilities include implementation of well-defined project plans and effective development and delivery of reports to our luxury residential and timeshare accounts. Additionally, she ensures that the company champions excellence by facilitating high-quality training programs to these “first impression” teams.
In 2003, Dana joined the ProSolutions team as a Sales Consultant after concluding a successful career at Marriott Hotels & Resorts as a Sales Manager. Prior to working for Marriott, Dana attended Towson University in Maryland where she received a Bachelor of Science degree in Mass Communications. Dana currently resides in Florida with her husband, Darrell, and their sons, Dylan and Travis.
Cindy Cook has been with ProSolutions since September, 2005. She specializes in the management of reservations and hotel operator evaluations. In addition, her experience and talents allow her to assist with the management of other projects, and she oversees certain aspects of the Accounting, Human Resources, and Administrative functions of the company.
Prior to joining ProSolutions, Cindy gained her hospitality experience by working in Human Resources and Accounting with Marriott Vacation Club International and JetBlue Airlines. She currently resides in Orlando, Florida, with her husband, Peter, and their two children, Bailey and Jake.
Sheri McQuarrie was promoted to Project Manager in April of 2011 after completing three successful years working behind the scenes on strategic project execution. Her focus and expertise is in the extensive management and coordination of our pricing comparison projects, and she leads her team's ongoing and expansive hiring and training efforts. Also, she is a key contributor in all company-related growth and marketing efforts.
Sheri joined ProSolutions in June of 2008 and worked on a myriad of projects during that time, engaging with the various aspects of the customer service industry. Prior to working for ProSolutions, Sheri was in the marketing field for almost 20 years. She is a graduate of Florida State University and Stetson University with a Bachelor of Science in Business Administration. She currently resides in Ormond Beach, Florida, with her husband, Mike, and her two girls, Bailey and Chelsea.
Joanne Grim joined the ProSolutions team in February of 2011 as a Market Research Consultant. In March 2012, Joanne was promoted to Project Manager to focus on the execution and analysis of the company’s market research services. Joanne concentrates on working with our clients to formulate market research projects that will strategically bolster their revenue streams through competitive analysis.
Prior to joining ProSolutions, Joanne gained 20 plus years of experience in the marketing industry working as a marketing executive for several Fortune 500 organizations and as an independent consultant. Some of her expertise lies in launching and growing new product and service lines, branding, developing strategic marketing plans, and corporate communications. Joanne holds a Bachelor of Science in Business Administration with a dual concentration in Marketing and Management and is pursuing a Master of Science in Marketing at Johns Hopkins University. Joanne resides with her two sons, Mason and Ayden, in Annapolis, MD.