Marketing

8/21/13


"Always be truthful when stating your point of view or the benefits of a product. In other words, never try to make a sale or glorify the point you are trying to make to get the customer to agree with you..." Read More

Categories: ProTips Marketing Sales


8/14/13


"It's not their job to care about you; it's your job to care about them..." Read More

Categories: ProTips Management Marketing Customer Service Sales


7/31/13


"'Failure to execute' is one of the biggest problems in organizations today. Many people confuse activity with accomplishment..." Read More

Categories: ProTips Management Marketing Customer Service Sales


6/5/13


"The truth is world class service organizations know and apply certain practices that most companies do not. They do things that exceed customer expectations..." Read More

Categories: ProTips Marketing Customer Service Sales


5/22/13


"Change and growth take place when a person has risked himself and dares to become involved with experimenting with his own life..." Read More

Categories: ProTips Management Marketing Customer Service Sales


5/8/13


"A major reason for delay and procrastination is a feeling of inadequacy, lack of confidence, or inability in a key area of the task..." Read More

Categories: ProTips Management Marketing Customer Service Sales


5/1/13


"When putting customers on hold, explain why. In addition, tell your customer approximately how long it will take. When you come back on the line, thank the customer for waiting..." Read More

Categories: ProTips Marketing Customer Service Sales


2/27/13


"One of the formulas world-class service organizations use to “wow” customers is this.." Read More

Categories: ProTips Management Marketing Customer Service Sales


2/13/13


"Consider the customer's answer. The customer's response will determine whether she is objecting because she does not agree with your proposal or whether she is looking for more information..." Read More

Categories: ProTips Marketing Customer Service Sales


1/30/13


"Acknowledge the objection. Always validate the customer's reason, then respond with a positive statement..." Read More

Categories: ProTips Marketing Customer Service Sales


1/09/13


"Experience is a word we've heard many times during the past few years..." Read More

Categories: ProTips Marketing Customer Service Sales


11/28/12


"Want to know what your customers think of your company? Ask them!..." Read More

Categories: ProTips Marketing Customer Service


10/10/12


"The Four Golden Rules for Learning Skills Rule 4: Practice in Safe Situations..." Read More

Categories: ProTips Marketing Customer Service Sales


8/22/12


It has been estimated that the tendency to start and stop a task, to pick it up, put it down, and come back to it, can increase the time necessary to complete the task by as much as 500 percent... Read More

Categories: ProTips Management Marketing Customer Service Sales


8/15/12


Want to Have a Great Reputation? Earn It!... Read More

Categories: ProTips Marketing Customer Service Sales


7/25/12


We know from the latest neuroscience research that our brains are programmed to "catch" the other person's delight and happiness whenever we see a genuine smile. So the New Body Language approach is to… Read More

Categories: ProTips Marketing Customer Service Sales


3/28/12


The more impact a product has on our levels of consciousness, the more value it has... Read More

Categories: ProTips Marketing Sales


2/15/12


The Web used to be isolated and anonymous. Now it is social and personalized. Facebook and other social networking sites seem to have figured out the Holy Grail every business has been seeking to replicate online with their customers - trust and engagement... Read More

Categories: ProTips Marketing


11/30/11


What do I say to my customer when my competition lies about me, my product, or my company?... Read More

Categories: ProTips Marketing Sales


10/19/11


Differentiate yourself from your competition in ways other than price. There are seven key elements in value-differentiation. Price is not one of them... Read More

Categories: ProTips Marketing Sales


8/03/11


Dr. Albert Mehrabian of the University of California at Los Angeles once wrote an article entitled, “Communication Effectiveness.” In it, he said that communication effectiveness is: Read More

Categories: ProTips Marketing Customer Service Sales


07/27/11


The classic 3.5 reasons people (you included) don't achieve their goals are... Read More

Categories: ProTips Marketing Customer Service Sales


7/28/10


It is amazing what can be accomplished when nobody cares about who gets the credit. -Robert Yates

Categories: ProTips Marketing Customer Service


7/7/10


People who are skilled at dialog do their best to make it safe for everyone to add their meaning to the shared pool - even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs. Now, obviously they don't agree with every idea; they simply do their best to... Read More

Categories: ProTips Marketing Customer Service


6/24/10


There's just three things I'd ever say: If anything goes bad, I did it. If anything goes semi-good, then we did it. If anything goes real good, then you did it. That's all it takes to get people to win football games for you. -Paul (Bear) Bryant

Categories: ProTips Marketing Customer Service


6/9/10


An acquaintance seated next to R.J. Wrigley on a flight to Chicago asked the multimillionaire why he continued to advertise his chewing gum when it was far and away the most successful product in its field. Wrigley replied, "For the same reason that the pilot keeps this plane's engines... Read More

Categories: ProTips Marketing Customer Service


6/2/10


Virtually every company will be going out and empowering their workers with a certain set of tools, and the big difference in how much value is received from that will be how much the company steps back and really thinks through their business processes, thinking through how their business can... Read More

Categories: ProTips Marketing Customer Service


9/2/08


Asking a customer to tell you their reasons for purchasing from you will get you hundreds more sales of the same type. -Jeffrey Gitomer

Categories: ProTips Marketing Customer Service


1/22/08


I won't complain. I just won't come back. -Brown and Williamson Ad

Categories: ProTips Marketing Customer Service


1/8/08


If you don't genuinely like your customers, chances are they won't buy. - Tom Watson

Categories: ProTips Marketing Customer Service


11/27/07


Customers who don't get support become someone else's customers. -Brigade Ad

Categories: ProTips Marketing Customer Service


11/20/07


Whatever your business, talk to your customers and provide them with what they want. It makes sense. -Robert Bowman, Major League Baseball Advanced Media

Categories: ProTips Marketing Customer Service


11/6/07


Do what you do so well that they will want to see it again and bring their friends. -Walt Disney

Categories: ProTips Marketing Customer Service


7/10/07


When you say it about yourself, it's bragging. When somene else says it about you, it's proof. -Jeffrey Gitomer

Categories: ProTips Marketing


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