Management
3/21/12
The reason inclusion is so important is simple: When everyone matters and everyone knows he or she matters, employees are happy to come to work, and they're eager to give you their energy, creativity, and loyalty... Read More →
Categories: ProTips Management
3/14/12
Stress can easily zap anyone's positive attitude. If you find yourself getting stressed at work, try to get away from the situation for a few minutes... Read More →
Categories: ProTips Management Customer Service Sales
3/07/12
When you like people and treat them like individuals who have value, you begin to develop influence with them. You develop trust. The environment becomes much more positive - whether at home, on the job, at play, or when volunteering... Read More →
Categories: ProTips Management
2/29/12
People who make it only to Level 1 may be bosses, but they are never leaders... Read More →
Categories: ProTips Management
12/07/11
Are your customer service associates properly trained in how to handle a customer complaint or an irate person?... Read More →
Categories: ProTips Management Customer Service
11/09/11
Teaming up for innovation is a lot like an athletic event, and many of the same principles apply... Read More →
Categories: ProTips Management
11/02/11
Training can launch an ongoing strategy. It can teach people service behaviors, empower them, reward their involvement, and initiate ongoing processes for building customer loyalty. But company efforts must have legs... Read More →
Categories: ProTips Management
10/12/11
What's the relationship between success and crucial conversations?... Read More →
Categories: ProTips Management Customer Service
8/24/11
Because of the need to serve internal as well as external customers, customer service must be everybody's job within a hospitality organization... Read More →
Categories: ProTips Management Customer Service
8/17/11
Too many companies use one-shot training. They hire a flashy speaker to get employees jazzed up about customer service. They hold rallies or give great locker-room speeches and hope for the best. Without follow-up, things quickly get back to normal. Read More →
Categories: ProTips Management
6/30/11
People are not your most important asset, the right people are. -Jim Collins, From Good to Great
Categories: ProTips Management