Improvement

Failure and Innovation Go Hand in Hand


"If you're not failing every now and again, it's a sign you're not doing anything very innovative." - Woody Allen Read More

Categories: Improvement ProTips


Finding Success with Motivation


"Successful people continually put the pressure on themselves to perform at high levels..." Read More

Categories: Improvement ProTips


Confirming Inquiries for More Efficient Customer Service


"Summarize the customer's opening statement. Before you attempt to handle a customer's request, make sure you understand what the customer wants..." Read More

Categories: Improvement ProTips Customer Service


Avoiding the Blame Game


"You fail all the time, but you aren't a failure until you start blaming someone else." - Bum Phillips Read More

Categories: Improvement ProTips


Customer Service Skills - Listening


"Listening well takes practice, patience, and experience. Work on developing this very important skill. One great way to make sure you've heard a conversation correctly is to "play it back" verbally or in written form..." Read More

Categories: Improvement ProTips Customer Service


Go the Extra Mile with Personal Goals


"The standards you set for you own work and behavior should be higher than anyone else could set for you..." Read More

Categories: Improvement ProTips


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