top of page

About ProSolutions

Our Passion is Enhancing the Customer Experience

"Well, that could have been done differently."

As a professional in the hospitality industry, do you regularly find yourself checking out of a hotel or hanging up the phone after calling customer service and thinking things didn't go as well as it could have?  Yep, us too.  That's the "why" behind ProSolutions.  We all have this goal of improving the customer experience, but to do that, you need intel and expertise.  That's where our team comes in.

OUR TEAM

ProSo - Jana Love (Square).png

Jana Love

PRESIDENT

Jana's all about the big picture and how ProSolutions can be helping companies truly move the needle and make improvements that last.  She's also the company's founder, starting out as a mystery shopping firm in 1989.

407-447-0935

  • LinkedIn
ProSo - Michelle Nitchie (Square).jpg

Michelle Nitchie

VP OPS & LEARNING

Michelle's focus is the nuts and bolts that keep us going as a company.  She's also in charge of developing training and learning for ourselves and our customers, with a focus on our ever-growing eLearning business.

734-408-1294

  • LinkedIn
ProSo - Poppie McNierney (Square).jpg

Poppie McNierney

SPD DEPT MANAGER

As captain of the Strategic Pricing Division, Poppie steers the ship through a sea of spreadsheets and data.  She coordinates pricing projects large and small to help customers get exactly the reports they need to maximize their bottom lines.

224-633-9050

  • LinkedIn
ProSo - Betsy Dahlke (Square).png.jpg

Betsy Dahlke

CC DEPT MANAGER

Betsy helms our Competition Comparison and Negotiated Rates programs, making sure each customer gets a stellar return that tells them not only what their customers are selling (and at what $), but how.

504-908-0775

  • LinkedIn

ProSo's Annual Themes

Each fall, one of our favorite activities is to look to the year ahead and try to think of two words that will inspire us as we chart the course forward. 

 

While some years ended up being a bit more accurate than others, they are all part of our ongoing company story and we love having them. 

bottom of page