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ProTip of the Week 9/29/10

by ProSolutions - September 29 2010 - 0 Comments - This article has not been rated

It's much harder to provide great customer service than I would have ever realized. It's much more art than science...and not just about the facts but about how you are conveying them.

- David Yu, Chief Operating Officer, Betfair


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“[The] team at ProSolutions were attentive, engaged, and productive in helping The Ritz-Carlton Club to establish effective listening posts within our marketing and sales organization. [The] team took great care to understand the brand identity of The Ritz-Carlton, the attached customer expectations, and how the culture of the sales organization needed to be composed to knit together the appropriate outputs.”

- David Short, former VP of Sales and Marketing
The Ritz-Carlton Destination Club