mail rss

ProTip of the Week 5/12/10

Identify and anticipate needs. Customers don't buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming needs.

- Susan A. Friedman, "The Tradeshow Coach"


Rate this entry:

- Out of 5 Stars

Categories:
ProTips Customer Service

Related Stories:


Comments


Leave A Comment

Comments will be approved by site moderator before posting.


ProThoughts Blog