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ProTip of the Week 4/28/11

by ProSolutions - April 28 2011 - 0 Comments - This article has not been rated

Think about the businesses you recently walked into that made you feel uncomfortable.  What did the employees do that made you feel uncomfortable?  What aspects of the appearance of the business made you feel uncomfortable?

- Renee Evenson, Customer Service Training 101


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“Since ProSolutions began our quality assurance program and conducted an in-person training, our call conversion has improved significantly. We could not be happier with the results.”

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Former Dir. of Revenue Management, Wyndham Rio Mar