ProTip of the Week 2/9/11

by ProSolutions - February 09 2011 - 0 Comments - This article has not been rated

Consider the following when dealing with a customer who frustrates you: "Emotions don't settle upon you like a fog.  They are not foisted upon you by others.  No matter how comfortable it might make you feel saying it - others don't make you mad. You make you mad.  You and only you create your emotions."

- Patterson, Grenny, McMillan, Switzler, Crucial Conversations, p94

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ProTips Customer Service

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