ProSolutions - 2/1/12

ProTip of the Week 2/1/12

by ProSolutions - February 01 2012 - 0 Comments - This article has not been rated

When you look for the positive qualities of your challenging customer, you increase your ability to connect with that customer and enjoy your time together. How you think about your customers influences how you respond to them. When you begin noticing the positive qualities, your clients will start responding to your differently, because how you act is determined by how you think. Here's a list that can help you translate negative behavioral traits into positive qualities.

Argumentative	Eager to debate possibilities
Complaining	Sharing what he/she doesn’t want
Rude	Willing to say what’s on his/her mind
Slow	Deliberate
Cold	Private person who takes time to establish trust
Obnoxious	Intelligent person who feels under appreciated
Cranky	Tenacious
Loud	Bold
Intimidating	Wants more respect and authority
Cheap	Fearful of being separated from his/her money

- Marilyn Suttle and Lori Jo Vest, Who's Your Gladys?

So much of life is all about how you choose to look at the world. Try making the above shift in your language in all aspects: how you describe your customers (or anyone else) to others, how you write about them (if you keep customer profiles), and how you think about them. Doing so continuously will shift your attitude towards your challenging customers and make you better able to serve them without stress for yourself or for your customer.