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ProTip of the Week 11/3/10

by ProSolutions - November 03 2010 - 0 Comments - This article has not been rated

If you get everybody in the company involved in customer service, not only are they ‘feeling the customer’ but they’re also getting a feeling for what’s not working.

- Penny Handscomb


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“Since ProSolutions began our quality assurance program and conducted an in-person training, our call conversion has improved significantly. We could not be happier with the results.”

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Former Dir. of Revenue Management, Wyndham Rio Mar