Archived Blog Entries

ProTip of the Week Customer Service Skills - Listening


"Listening well takes practice, patience, and experience. Work on developing this very important skill. One great way to make sure you've heard a conversation correctly is to "play it back" verbally or in written form..." Read More

Categories: Improvement ProTips Customer Service


ProTip of the Week Problem Resolution Training - Handling an Abrasive Customer


"Show her even more care. Sometimes the more challenging customers can turn out to be your biggest, most vocal supporters..." Read More

Categories: ProTips Customer Service


ProTip of the Week Go the Extra Mile with Personal Goals


"The standards you set for you own work and behavior should be higher than anyone else could set for you..." Read More

Categories: Improvement ProTips


ProTip of the Week A Culture of Customer Service


"Customer service is about doing the right thing. At the Green Company, employees are encouraged to do the right thing, even if it costs the company money and time..." Read More

Categories: ProTips Management Customer Service


ProTip of the Week 9/11/13


"Sometimes we're afraid to take a stand or a position for fear that we won't be liked. But keep in mind, followers are liked and leaders are respected..." Read More

Categories: ProTips Management


ProTip of the Week 9/4/13


"According to marketing researchers Valarie Zeithaml, Leonard Berry, and A. Parasuraman, complaints occur when customers' perceptions of adequate service are not met..." Read More

Categories: ProTips Customer Service


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