Archived Blog Entries

ProTip of the Week Failure and Innovation Go Hand in Hand


"If you're not failing every now and again, it's a sign you're not doing anything very innovative." - Woody Allen Read More

Categories: Improvement ProTips


ProTip of the Week Finding Success with Motivation


"Successful people continually put the pressure on themselves to perform at high levels..." Read More

Categories: Improvement ProTips


ProTip of the Week Confirming Inquiries for More Efficient Customer Service


"Summarize the customer's opening statement. Before you attempt to handle a customer's request, make sure you understand what the customer wants..." Read More

Categories: Improvement ProTips Customer Service


ProTip of the Week Avoiding the Blame Game


"You fail all the time, but you aren't a failure until you start blaming someone else." - Bum Phillips Read More

Categories: Improvement ProTips


ProTip of the Week Increasing Customer Retention - Clients for Life


"The Clients for Life Philosophy: Client retention is not a "program"; it's an ongoing commitment to your clients and colleagues..." Read More

Categories: ProTips Management Customer Service


ProTip of the Week Increasing Customer Retention - The Right Client Under the Right Terms


"Before we developed the Clients for Life philosophy, we failed to acknowledge that once we signed the contract, we committed ourselves and every person in our organization to meet the client's needs...." Read More

Categories: ProTips Management Customer Service


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