About Us

About Us

Who is ProSolutions?

Our executive team has nearly 100 years of combined experience working with high-profile hospitality and service-related industries.  We can help your team to deliver positive and consistent customer experiences which imminently results in an increased bottom line!

Meet Our Team

What is our philosophy?

Simply put - to improve the Total Customer Experience™!  We help our clients to build impressive customer experiences so their customers come back to their hotels time and time again.  The Total Customer Experience™ is everything that touches the customer - from phone calls to your hotels to written correspondence from your staff.  We look at your customers’ experiences inside and out! 
ProSolutions has the experience to diagnose and positively influence all customer service factors.  When combined, our mystery shopping, evaluations, and training methods create a unique quality assurance program that helps our customers to maximize resources to achieve results.

Who benefits from our services?

Our client list is extensive, but to name a few: Marriott International, B.F. Saul Company, Interstate Hotels & Resorts, The Ritz-Carlton Destination Club®, Sage Hospitality Resources, White Lodging Services, and Wyndham Worldwide.

ProSolutions Clients

What are the benefits of partnering with ProSolutions to create a customized program?
  • Increase Your Customer Experience – Determine ways to deliver exceptional and impressive customer service and keep your customers coming back again and again.
  • Increase Your Bottom Line – Instead of just cutting costs, discover methods to improve your service and gain the sale, which will increase your revenue.
  • Make Continuous Improvement – In trying economic times, it is even more important to continuously improve your processes to stay above the competition.
  • Utilize Focused Results – Learn which specific areas to focus your efforts on to efficiently maximize your resources and employee abilities for the greatest impact.
  • Encourage Your Team – Inspire your team to improve their own scores, which simultaneously results in greater sales knowledge, customer service skills, and sales fruition. 
  • Implement a Program at a Reduced Rate – When you choose to invest in a monthly or quarterly program, you will receive a discount off the ad hoc rate.  Volume discounts are also available, depending on the size of your selected program.

We can help you to discover ways to increase your sales, customer loyalty, and bottom line.